Frequently Asked Questions

FAQs for Patients

Can I get a second opinion through iClinic?

Yes, iClinic provides the option for patients to obtain a second opinion through its online medical services. This feature allows patients to seek additional medical advice and reassurance from qualified healthcare professionals.

What if I need to see a doctor in person?

iClinic provides patients with the ability to book physical appointments through the doctors' calendar. This feature allows patients to schedule in-person visits with their healthcare providers.

What happens if I miss my scheduled appointment?

If you miss your scheduled appointment, please contact our experience team at support@iclinic.com.cy for assistance. To avoid missing your appointment, you can cancel up to 2 hours before your online appointment start time or up to 24 hours before your physical appointment. If you cancel within these time frames, a full refund will be processed. If you do not cancel within these time frames, a partial refund may still be available.

What happens if I'm late to my online appointment?

If you are running a few minutes late for your online appointment, please join the waiting room as normal and the Doctor will consult with you for the remaining time. However, if you are running late for a longer period of time, your appointment slot will no longer be available and you will not be able to join the video call. Please be advised, this is crucial, because if you miss the online session, there will be no refund.

How can a patient benefit from an online video consultation?

Just like in a physical consultation, the online doctor will discuss your symptoms. As it's a video consultation, they can also take a look at any affected areas or listen out for symptoms.

How do I give feedback about my experience with iclinic?

At iClinic, we value your feedback. You can provide your insights and suggestions by visiting the 'Reviews' section on our profile. Your feedback helps us improve our services and ensures we continue to meet your healthcare needs effectively.

Συχνές Ερωτήσεις για Ιατρούς & Ασθενείς

What do I need for an online appointment?

To participate in an online appointment through iClinic, you will need:

Mobile phone, tablet or laptop with good camera and microphone.
Strong internet connection to ensure smooth operation of the video call.

Can I use iclinic on multiple devices?

iClinic is accessible on multiple devices through its dedicated app. Simply download the iClinic app and log in with your credentials to access all our services.

How confidential and secure is the service?

iClinic ensures absolute confidentiality and security for all your consultations and information. We use HIPAA-compliant encryption technology and follow the EU data protection framework to securely manage your personal data.

What should I do if I experience technical issues during an online consultation?

If you experience technical issues or if your appointment is disrupted, please rejoin the call, to continue your consultation.

If the problem continues, contact our support team at support@iclinic.com.cy for help and resolution of your issues.